Case Thread ID

Owned by Jodie Miners
Last updated: Jun 09, 2022
Used in Cases to ensure that an email sent to your support email is attached to an existing Case.

Formula

"ref:_" & LEFT($Organization.Id,5) & RIGHT($Organization.Id,5) & "._" & LEFT(Id,5) & SUBSTITUTE(Left(RIGHT(Id,10), 5), "0", "") & RIGHT(Id,5) & ":ref"