/
Cases

Cases

Setting up Cases from Scratch - see Building a "Simple" Case Management Process

  • Create a Case Queue
  • Set Support Settings - using the Queue for the default owner if assignment rules don't work. 
  • Set Email To Case settings - Include the On Demand service. 

 

Related content

Case Management Best Practices
Case Management Best Practices
More like this
Building a "Simple" Case Management Process
Building a "Simple" Case Management Process
More like this
Email To Case
Email To Case
More like this
Case Labels - Adelchi Ltd - AppExchange
Case Labels - Adelchi Ltd - AppExchange
More like this
Action Views, Tasks and Report Alerts
Action Views, Tasks and Report Alerts
More like this
Cases in Lightning
Cases in Lightning
More like this