Title: Case Management Best Practices  
Owner: Jodie Miners
Creator: Jodie Miners May 23, 2014
Last Changed by: Jodie Miners Jan 07, 2015
Tiny Link: (useful for email) https://tddprojects.atlassian.net/wiki/x/A4SBAw
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Salesforce (1)
    Page: Case Thread ID
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Time Editor  
Jan 07, 2015 06:44 Jodie Miners View Changes
May 25, 2014 07:58 Jodie Miners View Changes
May 25, 2014 06:25 Jodie Miners View Changes
May 24, 2014 08:44 Jodie Miners View Changes
May 24, 2014 06:35 Jodie Miners  
Outgoing Links
External Links (11)
    www.cirrusinsight.com/features/#feature5
    creately.com/diagram/example/geu4qzpa5/Support+Process+-+Sw…
    https://help.salesforce.com/HTViewHelpDoc?id=customizesuppo…
    https://help.salesforce.com/HTViewHelpDoc?id=customizesuppo…
    https://help.salesforce.com/HTViewHelpDoc?id=case_interacti…
    https://success.salesforce.com/ideaView?id=087300000006trk
    https://success.salesforce.com/answers?id=90630000000h12ZAA…
    https://help.salesforce.com/htviewhelpdoc?id=user_groups.ht…
    https://help.salesforce.com/HTViewHelpDoc?id=setting_up_que…
    https://help.salesforce.com/apex/HTViewHelpDoc?id=customize…
    creately.com/diagram/example/geqyowvc6/Web+App+Support+Proc…
Salesforce (4)     Page: Portals, Self Service etc
    Page: Knowledge
    Page: Email to Case Premium
    Page: Case Feeds