Tracking Open Cases by Priority on Contacts and Accounts (Filtered Related List)
Tracking Open Cases by Priority on Contacts and Accounts (Filtered Related List)
- Jodie Miners
Owned by Jodie Miners
Jun 26, 2016
Your customer service reps/agents are trying to manage cases as quickly as they can. Unfortunately, when the agent is on a contact or account record, s/he sees a consolidated list of open and close…
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