How good is Chatter, hey? Chatter is so broad, there are many many uses for it. Once you start using Chatter well, you will wonder how you ever did without it.
Whilst looking through the success community recently I am so surprised about the lack of understanding of how good Chatter is! Especially the post that says "This is supposed to be a business tool, not social media...". Nope, no way - Chatter is NOT about Social Media - Nope, no way! If you think that you are not using chatter properly and you are definitely not getting the value out of your Salesforce investment! </rant>.
Things you can do with chatter.
- Collaborate on the record about the record.
- Work out loud - write down everything you know about that record as and when you know about it.
- Use Record Topics to collaborate with others (including non-salesforce users) about particular topics related to that post.
- Find out who is interested in or working on that topic within your org.
- Set up a virtual "war room" for collaborating on a key opportunity or account.
- Link to or upload articles or documents in the media or public realm about how your accounts are doing.
See Also
Content
The following things go well with Chatter
My Articles
See my in-depth article on Chatter Notifications http://thedetaildept.com.au/2013/05/16/salesforce-chatter-notifications/
Other Articles
In that article is a link to a great series of videos by Engineers Australia about how they release Chatter out to their members https://www.youtube.com/playlist?list=PLLDQNGqMTrOiZ2KpWEmzk9LNL3qFf-U0T