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Note
titleOut of Date

Do Not Use this. Use Console in Lightning instead. 


Case Feeds is the new way to work with Cases in Salesforce. It is a cut down version of the Console in Service Cloud. Other objects can now have a Feed View.

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Page Properties Report
spacesSF
headingslink
labelcase_feed
cqllabel = "case_feed" and space = "SF"

Good Things about Case Feeds

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  1. Enable Publisher Actions - Customize > Chatter > Settings (note: this option moves after Summer '14). 
  2. Enable Case Feed Actions and Feed Items - Customize > Cases > Support Settings - https://help.salesforce.com/HTViewHelpDoc?id=case_interaction_enabling.htm&language=en_US. This also converts the existing Cases to the new feed layout - see https://help.salesforce.com/htviewhelpdoc?id=case_interaction_upgrading_cases.htm&siteLang=en_US
  3. Create a Case Feed Layout
  4. Use Page Layout Editor to Configure Actionshttps://help.salesforce.com/HTViewHelpDoc?id=case_interaction_using_ple.htm&language=en_US - NOTE: This item will NOT be visible unless Step 1 is done - don't waste 1 hour looking for it, like I did. 
  5. Create and customise your Publisher Actions
  6. Create Custom Links instead of your Custom Buttons - see bug mentioned here http://salesforce.stackexchange.com/questions/33223/custom-buttons-on-feed-views
  7. Set up Quick Text
  8. Give one user access to the feed layout to test
  9. Do help guide for users
  10. Apply feed layout to all users
  11. Do training for users

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