Inside Salesforce Knowledge: Data categories, article categorization and knowledge based security
- Jodie Miners
Owned by Jodie Miners
Last updated: May 25, 2014Version comment
This post explores a structuring feature of Salesforce Knowledge: Data Categories. What are data categories Data categories are administrator-controlled hierarchical taxonomies which are used for two purposes: organizing the knowledge-base content and also providing a way to secure the access to the knowledge-base content. Modeling the data categories right on...
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