Inside Salesforce Knowledge: Data categories, article categorization and knowledge based security
- Jodie Miners
Owned by Jodie Miners
This post explores a structuring feature of Salesforce Knowledge: Data Categories. What are data categories Data categories are administrator-controlled hierarchical taxonomies which are used for two purposes: organizing the knowledge-base content and also providing a way to secure the access to the knowledge-base content. Modeling the data categories right on...