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  • Create a Hyperlink field with a formula that passes in the CASE ID into this structure:

    Code Block
    https://mydomian.lightning.force.com/lightning/app/06m6F0000024IO5XXX/r/Case/5006F00002bXvwbXXX/view
  • To find the URL of the App, copy the link from the Apps menu (right click, copy link address), paste that into notepad, grab the ID from it.

  • So the formula is

  • Code Block
    HYPERLINK("/lightning/app/06m6F0000024IO5XXX/r/Case/" & Id & "/view",CaseNumber)
  • Note: you may want to store the APP ID in a CMDT rather than hard code it.

  • name the field Open in Lightning Console (OpenConsole__c) or similar

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