Open Records in different Apps
Create a Hyperlink field with a
link to thisformula that passes in the CASE ID into this structure:
Code Block https://mydomanmydomian.lightning.force.com/lightning/app/06m6F0000024IO5XXX/r/Case/5006F00002bXvwbXXX/view
So the formula is
Code Block HYPERLINK("/lightning/app/06m6F0000024IO5XXX/r/Case/" & Id & "/view",CaseNumber)Note: you may want to store the APP ID in a CMDT rather than hard code it.
name the field Open in Lightning Console (OpenConsole__c) or similar
Extra Steps Optional
Place this Field on the Classic Page Layout
One Click for users to jump to Lightning
Great for when you start to transition to Lightning and start moving some key fields from the Classic Page Layouts (which is a great tip to MAKE them move to Lightning).
Create a Quick Action with just this field in it
Place the Related Record Component with this Quick Action on the Record Pages in the Apps that are NOT Console Apps.
One click for the user to switch to Console!
NOTE: Many Case features ONLY work in Console so Cases should only be used in Console.