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See https://help.salesforce.com/htviewhelpdoc?id=reports_notifications_home.htm&siteLang=en_US for how to set them up.
NOTE: Toe see who is subscriber to what, login as the user, go to Reports tab and there is a drop-down on the right of the screen where you can select: "Items i'm subscribed to"
The issues are:
- You can not subscribe users to them - so log in as that user and subscribe them - they won't do it themselves.
- You can not subscribe to more than 5 reports - so you might have to make a generic report for all Cases that are at a stuck stage.
- Use formulas to create a heading for the stuck stage = eg If Status = New and Date Created > Today()-1 then Stuck Stage = "New Case Not Actioned".
- Group by that Stuck Stage field in the report.
Summary
So, people are not bombarded with tasks, they know they have a job to do, they can with one click open the Action view and start working on the highest priority records, and if they miss something then they (or their boss, if needed) will get an email saying there is work to be done.
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