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- Auto creating contact records from emails sent it for contacts that are not in the system yet - good!
- Saves Attachments separately - good, but there is a free app that does this in a basic way https://appexchange.salesforce.com/listingDetail?listingId=a0N300000016cOVEAY.
- Canned Comments - but now basically replaced by Quick Text in Case Feeds.
- Update fields as you send email - now much easier in Case Feeds.
- Multiple To: - now a feature in Case Feeds.
- Handles CCs - good.
- Drag and Drop Attachments - now a feature in Case Feeds.
- Email Attachments that are on the case record. This is the Number One reason we used EC2P and it is now in Case Feeds!!! Yay!
- Auto select email templates based on criteria - good.
- Handles email loops - good.
- Handles Case Teams - good.
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