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- The email page is clunky and does not present the email in a logical order (To and From fields are down the bottom).
- Can be confusing between public (emailed to client) and private (on the case) notes.
- Emails are saved as comments, which is quite confusing.
- You need to put an email (or Comment) button on the page layout, and there is NO WAY to remove the email button from the Emails related list. For some reason (I can't remember why), we had to retain the emails list on the page. Therefore the "old way" to do emails is still visible, and therefore very very confusing. Even after 2 years of using E2CP, I was again asked by my client to remove the confusing extra button.
A group of users at my client's site have refused to use this product as they can't see the email as it will be sent out because of the weird way the email page is layed out. Internet Creations can not do an email preview feature.
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