Page Comparison

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The use of topics is up to you, until they become more useful. See Record Topics.

Advanced Setup / Dev

https://developer.salesforce.com/docs/atlas.en-us.case_feed_dev.meta/case_feed_dev/case_feed_dev_guide_custom_publishers.htm

http://www.salesforce.com/us/developer/docs/case_feed_dev/

Page Layout

An example Case Feed Layout.

The Email screen

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Using Case Feeds

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• Flick back to the Posts publisher action to free up some screen real estate and see more of the feed.

Emailing

The Email screen

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http://help.salesforce.com/HTViewHelpDoc?id=case_interaction_sending_email.htm&language=en_US

Case Feed Articles

Note: Some of these articles may show features only related to Service Cloud, such as the Console.

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