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Enabling the Google Apps Integration gives you this

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  • Attach Google Docs to Records
  • Send Email (from Gmail). Sending Email from GMail does this: 

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    • It opens Gmail and adds that person’s email to the sender, plus the standard BCC email for SF.
    • If you want to send to multiple people you have to add them manually.
  • When the email is sent, the  Email is created as a Task in SF

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  • And as a chatter feed.

 

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The external user replying to the email DOES NOT GET LOGGED IN SALESFORCE - you have to forward it to the bcc address when you receive it in your inbox.

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