Salesforce CRM
Yeah, yeah, Salesforce is a CRM system. And yep, you may want to use Salesforce for CRM.Â
But check out this 10 second quote from Benioff (sparked by a question from me of course )
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Then recently someone tweeted this great cheat sheet about Salesforce CRM - it is excellent, and a great overview to show people who may not be getting what it's all aboutÂ
This Cheat Sheet is on the Salesforce Developer site which is a weird place for it to be https://developer.salesforce.com/page/Cheat_SheetsÂ