Salesforce CRM

Yeah, yeah, Salesforce is a CRM system. And yep, you may want to use Salesforce for CRM. 

But check out this 10 second quote from Benioff (sparked by a question from me of course )

Then recently someone tweeted this great cheat sheet about Salesforce CRM - it is excellent, and a great overview to show people who may not be getting what it's all about 

This Cheat Sheet is on the Salesforce Developer site which is a weird place for it to be https://developer.salesforce.com/page/Cheat_Sheets