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Enabling the Google Apps Integration gives you this
- Attach Google Docs to Records
- Send Email (from Gmail). Sending Email from GMail does this:
- It opens Gmail and adds that person’s email to the sender, plus the standard BCC email for SF.
- If you want to send to multiple people you have to add them manually.
- When the email is sent, the Email is created as a Task in SF
- And as a chatter feed.
The external user replying to the email DOES NOT GET LOGGED IN SALESFORCE - you have to forward it to the bcc address when you receive it in your inbox.
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