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See Also
My notes on Knowledge
Details
Takes your knowledge base and makes a public site for it. Works really nicely - except if you want multiple brands, where it doesn't work at all.
Setup
https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3000000HCTKdEAP
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- When I had Language turned on, I could not see the articles at all, it gave me an error of "The name can only contain underscores and alphanumeric characters. It must begin with a letter and be unique, and must not include spaces, end with an underscore, or contain two consecutive underscores." I have not found a workaround for this yet. I will try again when I set up the non english site.
- Apparently the chinese word in the language dropdown says "China" rather than "Chinese". I can NOT for the life of me work out where to change this.
Good Things
- Very nice clean layout.
- You can create multiple Knowledge sites targeted to different groups and/or using different article types.
- Integrated with Cases out of the box - nice
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As another Gotcha, ensure that both PKB sites are set up with Multi-Language Enabled, otherwise the links to articles don't work.
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