Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Page Properties


Status 
Linkhttps://appexchange.salesforce.com/listingDetail?listingId=a0N30000001R5cyEAC
Pricing$10/user/month minimum of $100/month
5 Users / Year$1200/yr
DescriptionAdds more features to Email


...

Bottom line is, if you get a lot of support cases in from outside, then try this app. If most of your support cases come from your contacts that are already in the system, battle on with standard email functionality.  


Internet Creations also makes

  • Case Flags
  • Case Merge Premium
  • Case Split
  • Change Case Ownership Plus 

Setup

 

Documentation

 

Notes

 

Questions

Lightning

Sorry, I can't recommend Email to Case Premium for outbound mail in Lightning. It is just not good enough these days to continue to use Comments. There may be very specific instances where this is usable. See Emails in Cases in Lightning for how Outbound Emails can work in Lightning now. 

These are just some notes, but are not fully fleshed out yet. 

Feature 

Salesforce Email 

 

Email to Case Premium 

Notes 

Email Logo 

Yes 

Yes 

 

Can change Email Logo 

Yes 

No 

Could be changed accidentally 

Email only from Advice 

Yes 

Yes 

 

Can see full email preview 

Almost 

Not really 

 

Can see subject while composing 

Yes 

No (only in preview) 

 

Can edit subject 

Yes 

No 

 

Long Emails 

Yes 

Yes 

 

HTML Emails 

Yes 

Yes(1) 

 

You can create / modify Email Templates 

Yes 

No 

 

You can create / modify Quick Text / Canned Comments 

Yes – Quick Text 

Yes – Canned Comments 

 

Users can control their own Signatures 

Doesn’t work 

Yes, but not recommended 

Best to have it all controlled from the templates 

Possible to accidentally create email without a TO 

No 

YES!  

This is not good. (It is meant to work, I need to log a ticket).  

Can email TO client with no email history 

Yes 

Yes 

 

Can email TO lawyer with no email history 

Yes 

Yes 

 

Can reply to email and keep history 

Yes 

If needed 

 

Replies are formatted differently 

No 

YES 

 

Looks more like an email 

Yes 

No 

 

Can see full Email History 

Yes 

Yes, but it’s not collapsed so could get very long 

 

Can edit Email history 

No 

Yes 

 

Looks good 

Except for one thing 

No 

 

 

(1) HTML Email Reference https://customers.internetcreations.com/KnowledgeDetail?name=HTML-Rich-Text-Support-for-Email-to-Case-Premium